Refund policy
✦ Updated May 2025
Our Return Policy
Your satisfaction is our responsibility — simple, clear and customer-friendly return policy
Online Store Policy
🌐 Online Store — digibazar.pk
Orders placed via app or website
Return Window14 Days
Exchange Window14 Days
Refund TypeBank Account Transfer
Refund Time5–7 Working Days
Return ProcessFill Return Form & Send via Courier
Proof RequiredOrder Confirmation Email
Return Form
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Fill & Submit Return Form
Once approved, download the Return Form, fill it out, and send it along with the item via courier — the address is provided in the form.
What Can Be Returned?
✅ Return Eligible Items
01Not as pictured
02Didn't fit
03Not satisfied with quality
04Didn't want / changed mind
05Wrong item sent
06Damaged / Defective item
07Do not like
08Not as described
❌ Return NOT Eligible
✕Used, washed, or altered items
✕Missing original tags or packaging
✕Perishable or opened cosmetic items
✕Custom or personalized orders
✕Sale items, digital goods, and undergarments
⚠️ Important: The 14-day return window starts from the delivery date. Items must be in original condition — unused, with tags attached and original packaging intact. Electronics are covered by manufacturer warranty separately, which must be claimed directly from the brand.
📞 Have a Question? Contact Us
WhatsApp: 0300-XXXXXXX
returns@digibazar.pk
Mon–Sat: 9am – 7pm