Privacy policy

DigiBazar is an online and physical retail store based in Pakistan, operating at digibazar.pk. We sell a wide range of products including electronics, clothing, accessories, and home goods. This Privacy Policy applies to all users of our website, mobile application, and physical store.

•  Business Name: DigiBazar (Online + Physical Store)

•  Website: digibazar.pk

•  Contact: support@digibazar.pk

•  Jurisdiction: Islamic Republic of Pakistan

2.  What Personal Data We Collect

We collect the following types of information when you use our services:

 

Data Category	What We Collect	Why We Collect
Personal Identity	Name, CNIC (if required), date of birth	Account creation & verification
Contact Details	Email, phone number, delivery address	Order delivery & communication
Payment Info	Bank account, credit/debit card details (encrypted)	Payment processing
Order History	Items purchased, return history, transaction records	Order management & returns
Device & Usage	IP address, browser type, device ID, cookies	Site security & improvement
Account Preferences	Saved addresses, wishlist, settings	Personalized experience
Communications	Emails, chats, support tickets with DigiBazar	Customer service

 

We may also collect information you voluntarily provide when you contact our customer support, participate in surveys, or submit reviews.

3.1  Directly From You

•  When you register an account on digibazar.pk or our app

•  When you place an order, make payment, or request a return

•  When you contact our customer support via call, WhatsApp, or email

•  When you fill out forms, surveys, or promotions

3.2  Automatically

•  Cookies and tracking technologies when you browse our website

•  Log data including your IP address, browser type, pages visited, and time spent

•  Device information such as operating system and device identifiers

3.3  From Third Parties

•  Payment processors (e.g. bank, JazzCash, EasyPaisa) for transaction verification

•  Courier/logistics partners for delivery status updates

•  Social media platforms if you log in via Facebook or Google

We use your data only for legitimate business purposes in accordance with Pakistani law. These include:

•  To process and fulfill your orders — including packaging, shipping, and delivery

•  To verify your identity and prevent fraud or unauthorized account access

•  To process payments and issue refunds to your bank account

•  To send order confirmation, shipping updates, and return status via SMS/Email

•  To respond to your customer service queries and complaints

•  To improve our website, app, and product offerings based on usage data

•  To send you promotional offers, new arrivals, and deals (with your consent)

•  To comply with legal obligations under Pakistani law and regulatory requirements

•  To conduct internal analytics, audits, and business planning

 

⚠️  We do NOT sell your personal data to third parties for their marketing purposes.

We only share your personal data with trusted third parties as necessary to operate our business:

 

•  TCS, Leopards, Daewoo Express etc. receive your name, address, and phone number to deliver your orders: Logistics & Courier Partners

•  Banks, JazzCash, EasyPaisa receive encrypted payment data to process transactions securely: Payment Processors

•  Hosting, cloud storage, and analytics providers who help us run our platform — bound by confidentiality agreements: Technology Service Providers

•  We may disclose your data to law enforcement or government bodies when required by Pakistani law or court order: Legal Authorities

•  In the event of a merger, acquisition, or sale of DigiBazar, your data may be transferred to the new entity: Business Transfers

 

All third parties we work with are required to maintain the confidentiality and security of your data and may only use it for the specific purpose for which it was shared.

DigiBazar uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

 

6.1  Types of Cookies We Use

•  Required for the website and shopping cart to function properly: Essential Cookies

•  Help us understand how visitors use our site (e.g. Google Analytics): Analytics Cookies

•  Remember your settings, language, and saved addresses: Preference Cookies

•  Used to show you relevant ads on other platforms (with consent): Marketing Cookies

 

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality such as the shopping cart and checkout.

We take data security seriously and implement industry-standard measures to protect your personal information:

 

•  SSL/TLS encryption for all data transmitted between your browser and our servers

•  Payment data encrypted using PCI-DSS compliant standards

•  Access to personal data restricted to authorized staff only

•  Regular security audits and vulnerability assessments of our systems

•  Secure storage of data on protected servers with access controls

 

🛡️  While we take all reasonable precautions, no method of internet transmission or storage is 100% secure. In the event of a data breach, we will notify affected users as required by law.

We retain your personal data only as long as necessary for the purposes it was collected or as required by Pakistani law:

 

•  Account data retained while your account is active and for 2 years after closure

•  Order and transaction records retained for 5 years for accounting and legal compliance

•  Customer support communications retained for 2 years

•  Marketing preferences retained until you unsubscribe or withdraw consent

•  Log and analytics data retained for up to 12 months

 

After the retention period, your data is securely deleted or anonymized.

As a DigiBazar customer, you have the following rights regarding your personal data:

 

•  Request a copy of the personal data we hold about you: Right to Access

•  Ask us to correct inaccurate or incomplete information: Right to Correction

•  Request deletion of your data (subject to legal retention requirements): Right to Deletion

•  Opt out of marketing communications at any time via 'unsubscribe' or by contacting us: Right to Withdraw Consent

•  Request your data in a structured, machine-readable format: Right to Data Portability

•  Object to processing of your data for direct marketing purposes: Right to Object

 

To exercise any of these rights, please contact us at support@digibazar.pk. We will respond within 14 working days.

DigiBazar services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@digibazar.pk and we will take steps to delete such information.

Our website may contain links to third-party websites, social media platforms, or payment gateways. Once you leave digibazar.pk, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit. DigiBazar is not responsible for the privacy practices or content of external websites.

When you visit our physical store, we may collect personal information such as your name, phone number, and address for the purpose of processing sales, exchanges, or returns. CCTV cameras may be in operation at our store premises for security purposes. Footage is retained for 30 days and accessed only when required for security investigations.

With your consent, we may send you promotional SMS, WhatsApp messages, or emails about new products, discounts, and offers. You can opt out at any time by:

 

•  Clicking 'Unsubscribe' in any email we send

•  Replying STOP to any SMS or WhatsApp message

•  Contacting us at support@digibazar.pk

 

Opting out of marketing communications will not affect transactional messages such as order confirmations and shipping updates.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

 

•  Post the updated policy on digibazar.pk with a new effective date

•  Notify registered users via email or app notification

 

We encourage you to review this Privacy Policy periodically. Your continued use of DigiBazar after any changes constitutes acceptance of the updated policy.

This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan. DigiBazar complies with applicable Pakistani data protection and consumer protection laws including the Prevention of Electronic Crimes Act (PECA) 2016.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team: